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I am an Alumni of Phi Sigma Pi National Honor Fraternity, Eta Upsilon Chapter of Arizona State University (ASU). My time as an active member was brief, but I managed to initiate a committee named the Online Technology Committee (OTC). I was elected as the Chair of this Committee as its originator.
As Eta Upsilon was in its earlier phases, recruitment was a priority. Additionally, the Chapter was uniquely 100% online and most of the members—including myself—attended ASU Online. As a result, we were completely reliant on online communication technologies. Our main social headquarters was a Discord server—a text, voice, and video chat software primarily marketed toward gaming. Discord was perfect for our needs, except for the mild learning curve. Since it is marketed toward gamers, users are expected to have a certain knowledge base: create accounts, multi-platform logins, "channels," usernames, etc. While online students likely have a slightly-higher patience for tech, I wanted to make using and troubleshooting our Chapter's online tools accessible to as many potential members as possible—regardless of technological aptitude.
The written guide was the inaugural document for the OTC and I wanted to use it as a template for subsequent documents, so I spent several days tinkering with style and tone. Interwoven with the creation of the written guide was the video version. To obtain screenshots, I needed to go through the process that a new user would, so recording my actions using a mouse highlighter and key tracker (Swordsoft Mousetrack) took care of both tasks. Recording also helped recall steps without manually going through the process again. After completing the written guide, I edited the video below using OpenShot for the Committee's YouTube channel. The written guide offers users detailed aid and tips for troubleshooting, but some only need a quick video.
Below are samples from the project. Click the image to expand.
